TERMS EFFECTIVE February 1, 2015

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you are not in agreement with these terms and conditions, please do not use this site.

When using our 24 hour e-mail and web shopping cart, please make sure to include a phone number, and e-mail address so that we are able to reach you during our standard business hours should we have any questions regarding your order. You will receive a conformation e-mail for website online orders. If you do not receive a confirmation e-mail please contact us immediately.

PLACING YOUR ORDER – By placing your order, you agree to all SavanaLilly Jewelry Terms and Conditions.

Processing and shipping time – Most of our pieces ship within 1-3 business day after your order is placed, however, in some cases, shipping could take up to 10 business days if you live in rural areas or order around the holidays. Once your order is on its way, we will send you a notification email. If you need your order sooner, please email us at Savanalillyjewelry@hotmail.com and we can update you on when to expect your order.

Availability – Our website is kept updated with our inventory and pricing. However, there is no guarantee all information will be current. Data errors, fluid inventory and additional factors could cause inaccuracy in inventory levels and pricing.

Back orders – Items that are out of stock may be back ordered. You will be charged the current price on the date of shipment of your back ordered items.

Volume discount – Should you wish to order large quantities of one or more items, please contact us at Savanalilly jewelery.com for more information.

Color Accuracy – We do our best to capture the true to life color accuracy with all of our product photos. However, due to inaccuracies in some computer monitors, we cannot guarantee that your screen will reflect our products with true colors.

PAYMENT METHODS – We accept Visa, MasterCard, Discover, American Express and Paypal.

We charge your card at the time of shipment for the contents of the parcel. You will not be charged for out of stock or back order items.

Credit card payments – We must have the exact name that appears on the card, the billing address, the expiration date of the card and the 3-digit Security Code number found on the back of the card in order to process charges. We reserve the right to request additional documentation on new accounts or regarding questionable changes.

SHIPPING – We ship using USPS Priority Mail unless otherwise requested.

Parcels that are unclaimed or have a return-to sender status will be assessed a 15% restocking fee plus shipping charges.

We reserve the right to require a signature waiver document in order to send your package via US Mail.

USA Shipping Rates

Order Amount: USPS Shipping Costs :
$1 – $199.99 $7.99
$200 – $299.99 $9.99
$300 and over Free shipping

RETURNS POLICY – SavanaLilly Designs Refund Policy
Thank you for shopping at SavanaLilly Designs.. We do not offer refunds however we do offer exchanges for the same amount within the first 14 days of your purchase. If 14 days has passed from the date of your puchase, you will not be offered an exchange of any kind. All online sales are final. No exchanges and no refunds, once the items have been shipped. Should SLD accept any exchanges they will be done at the discretion of SLD.   We reserve the right to inspect defective products prior to exchanges only and not refunds as long as you notify us within 1 business day upon receipt of the item/s.  Items that are damaged or defective at the time of the receipt can be exchanged for the same identical items, provided we are notified by email, fax or phone within 1 business day of the receipt of the item. This policy does not include items which are not defective, but rather exhibit minor variations typical of handmade products. We reserve the right to change this policy at any time.

INCORRECT ITEMS – We take care in packaging your order and photograph each and every order prior to shipping. Should you receive the wrong items, please notify us immediately (within 2 business days), otherwise we cannot accept your claim. It is the buyer’s responsibility to verify the order upon arrival.

Goods must be in original, unworn condition and with all packaging attached. Tarnished and used goods will not be accepted.
Replacement items will be shipped and any price difference will be credited or charged accordingly.
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Goods must be accompanied by customer number, invoice number, and date of purchase and a copy of the invoice.

Jewelry must be safely packed in a box with bubble wrap or paper or a heavily padded mailer to protect the merchandise. We do not accept goods damaged in return shipping.

Upon receipt and approval of your item, any replacement items will be shipped or credited.

CHILDREN’S JEWELRY STATEMENT AND PROP 65 WARNING– Products on our website are intended for adult use only and not intended for use for children under the age of 16. Jewelry components may present choking hazards to very small children under the age of 6 and are particularly inappropriate in products for that age group.

Clients who choose to use our goods for children’s products against our advice are solely responsible for adherence to state and federal laws on testing, disclosure, and product labeling.

LIMITATION OF LIABILITY– Your use of this site is at your own risk. NEITHER SavanaLilly Jewelry, NOR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE AND THE INFORMATION AVAILABLE ON THE SITE OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST SavanaLilly Jewelry AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SERVICE, PRODUCTS AND THE SITE AND THE INFORMATION AVAILABLE THEREON.

WARRANTY DISCLAIMER – SavanaLilly Jewelry proudly offers the highest quality goods. SavanaLilly Jewelry disclaims any implied representation or warranty with regard to merchandise sold by SavanaLilly Jewelry either on the website, by phone, or through any other means. NOTWITHSTANDING THE PROVISIONS OF OUR RETURN POLICY, THE MERCHANDISE SOLD BY SavanaLilly Jewelry ON THE SITE IS OFFERED AND DELIVERED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANT LIABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT

PRIVACY POLICY – We respect your personal privacy. We will not sell your name, email address, or other personal information including your store or email addresses. We collect your information solely to send SavanaLilly Jewelry promotional offers, line sheets, and to contact you regarding your order. You may opt out at any time from all promotional emails by simply clicking on the unsubscribe link provided at the bottom of every promotional email.

SECURITY– Your personal information is important to us. Your sensitive information such as credit card number is encrypted for your security. No transmission method and electronic data storage over the internet is 100% secure. We strive to use acceptable means to protect your personal information, but we cannot guarantee its absolute security.

DATA RETENTION– We will retain your information as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

PRIVACY POLICY CHANGES– We reserve the right to modify this privacy statement at any time, so please review it periodically.

THANK YOU FOR CHOOSING SAVANALILLY JEWELRY!